Job Description

Danfoss is looking for an experienced Order Fulfillment Representative based in our Reynosa Plant As our new Order Fulfillment Representative, you will be responsible for Establish and maintain good relationships with customers on behalf of the company by taking support for each customer account as assigned. Ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity, and professionalism are necessary to have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

Understand inbound calls from customers with various questions and inquiries about Danfoss’s products and services for accounts on charge. Partnering with customers in phone conversation or email to determine what products they need and when. Collaborating with other sales, transportation, fulfillment, and plant teams to ensure that we are delivering on our customer’s expectations. Order Processing, Delivery/Warehouse Coordination, Order Management, and After Sales Process. Establishing and maintaining a profitable relationship with customers on behalf of the company by taking personal and complete responsibility for each customer account as assigned. Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs. Supporting fellow Customer Service team members locally and internationally, as needed, to ensure the team can achieve annual goals. Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

Bachelor’s degree in business or equivalent. Minimum 2-3 Years Work Experience in Customer Service environment. Order Process Knowledge, Escalation Process Knowledge. Professional Communication both Written & Verbal. Relationship Building Skills with Customer Focus. Ability to accept and grow from Constructive Feedback. Microsoft Office Knowledge Required. Sales Force Experience Preferred - ability to learn. Exceptional Phone, Email and Customer Communication Skills. Problem Solving Techniques and Implementation skills.Flexible, welcome change and improvements. Extreme attention to detail & Ability to Multitask. English conversational and written skills required. SAP Experience Preferred. Manufacturing Environment experience Employee Benefits

We are excited to offer you the following benefits with your employment:

Career Development  Bonus system Paid vacation Opportunity to join Employee Resource Groups
 

 

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.