SUMMARY

The Order Fulfillment Specialist is accountable for overseeing and managing multiple aspects of the purchasing of equipment, materials, and products on behalf of SmartSource IT (SSIT) customers. In addition to the following responsibilities, the Purchasing Specialist is also responsible for learning company purchasing policies and procedures and maintaining order for effective company operation. This job requires the utmost professionalism, highly effective communication in written and verbal form with a strong commitment to accuracy regarding pricing and delivery to our clients

PRIMARY RESPONSIBILITIES

Purchase technology equipment (pcs, laptops, peripherals, software) for end users  Submit deployment requests to End User Support, including staging tasks for imaging and shipment to clients  Analyze requests for contact and address validations  Cross reference client SOPs to ensure active follow-ups and ticket documentation are current  Maintain active follow-ups and ticket documentation  Resolve escalation and route to appropriate workflow and promptly resolve  Document and prepare shipping labels for deployment team  Constant communication with vendors and clients to process orders  Coordinate with internal teams to address customer inquiries about missing equipment, pricing, logistics schedules, returns, and backordered equipment  Audit and upload invoices in required systems for billing  Follow SOPs and checklists to analyze orders for accuracy   Provide quotes and coordinate accurate part numbers with vendors   Maintain daily and weekly reports for projects, billing, and special requests 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Highschool diploma or GED required  Basic Math skills required  3 years of order management, customer service, purchasing or related fields  Min 3 year in a customer service role  Min 3 years in a Purchasing role  High diligence  Excellent communication and negotiation skills with teammates and clients  Proficient in Microsoft Office  Ability to work in a demanding environment, multitask and maintain all deadlines  Be self-directed with time management and prioritization skills  Able to maintain client confidentiality and adapt to customer preferences and unforeseen issues  Ability to clearly and effectively communicate and coordinate with customers to ensure that expectations and commitments   Extremely meticulous with concise writing and grammar  Ability to communicate professionally to all levels of the organization aligning with our Service goals