Job Summary: The Order Fulfillment Specialist I position is responsible for the timely and accurate processing of service part order related activities to ensure a positive customer experience when hardware support services are required for Omnicell’s product installed base. Responsibilities • Data entry of service requirements into Enterprise Resource Planning (ERP) and Service Management (SMS) systems • Accurate processing of both return material authorizations (RMAs) and service orders • Creation and tracking of return shipping labels • Communication of order and return related information • Provide after-hours, on call support for critical part orders • Take phone calls from customers and Omnicell employees • Receive and respond to email requests from customers and Omnicell employees Required Knowledge and Skills • Excellent written and verbal communication skills • Possesses outstanding customer service skills • Proficiency in the use of a computer • Productivity and results focused with the ability to manage multiple tasks • Thorough attention to detail Basic Qualifications • Minimum Education: High School diploma • Minimum of 2 years’ experience in an order entry environment Preferred Qualifications • Experience in a service order entry environment • SAP ERP experience • Successful experience in problem solving techniques • Exhibits solid independent judgment and decision-making skills Work Conditions • Remote working • Overtime as required • After hours, on call rotation support Additional Requirements • Legally authorized to work in the United States without Omnicell sponsorship now or in the future • Ability to pass background and employment verification checks • Able to work from assigned location without housing or relocation assistance from Omnicell \#LI-MG2 Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”   Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  + As **Passionate Transformers** , we find a better way to innovate relentlessly.  + Being **Mission Driven,** we consistently deliver on our promises.  + Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation.  + Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all. + **Intellectually Curious,** eager to think deeper to learn and improve. + In **Doing the Right Thing** , we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. **About The Team** Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com . At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. Job Identification: 3885 Job Category: Order Processing Posting Date: 02/28/2025, 7:29 PM Job Schedule: Full time Locations: Fort Worth, TX, United States Job Level: Entry Level All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.