Job Summary:
The Order Fulfillment Specialist I position is responsible for the timely and accurate processing of service part order related activities to ensure a positive customer experience when hardware support services are required for Omnicell’s product installed base.

Responsibilities
•    Data entry of service requirements into Enterprise Resource Planning (ERP) and Service Management (SMS) systems
•    Accurate processing of both return material authorizations (RMAs) and service orders
•    Creation and tracking of return shipping labels
•    Communication of order and return related information
•    Provide after-hours, on call support for critical part orders
•    Take phone calls from customers and Omnicell employees
•    Receive and respond to email requests from customers and Omnicell employees

Required Knowledge and Skills
•    Excellent written and verbal communication skills
•    Possesses outstanding customer service skills
•    Proficiency in the use of a computer
•    Productivity and results focused with the ability to manage multiple tasks
•    Thorough attention to detail

Basic Qualifications
•    Minimum Education: High School diploma
•    Minimum of 2 years’ experience in an order entry environment

Preferred Qualifications
•    Experience in a service order entry environment
•    SAP ERP experience
•    Successful experience in problem solving techniques
•    Exhibits solid independent judgment and decision-making skills

Work Conditions
•    Remote working
•    Overtime as required 
•    After hours, on call rotation support

Additional Requirements
•    Legally authorized to work in the United States without Omnicell sponsorship now or in the future 
•    Ability to pass background and employment verification checks
•    Able to work from assigned location without housing or relocation assistance from Omnicell

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