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The Role\: Order Management Administrator

What will you do? 

Book incoming orders from case queue, Internal Order and mySchneider (E2E Resolution, Productivity, )Review accuracy and completeness in booking requirements of incoming Purchase Order as endorsed by customer and sales team (E2E Resolution, Productivity)Follow-up with customer and sales team any missing detail or discrepancy in the Purchase Order to be booked (Responsiveness – 50% of E2E Resolution)Works closely with Fulfillment and Project Coordinators to manage order and process them in a timely manner (Responsiveness – 50% of E2E Resolution)Help in managing assignment of order booking cases to OM (Resolution Time – 50% of E2E)Raise 2929 ticket for system error and monitor progress (Resolution Time – 50% of E2E)Monitor open cases and make sure that all cases are being actioned (Responsiveness – 50% and Resolution Time – 50% of E2E Resolution)Chat support, manage order booking related chat inquiry Create Credit/Debit Note for OM related cases (Productivity)Manager warranty and non-warranty Returns Order CCC Action end to end ownership (Resolution Time – 50% of E2E)mySchneider/OCM promotion (Digital Adoption)Handle escalations resulting from order management errors (Critical Escalation)