Overview Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! We are seeking a detail-oriented and technically proficient individual to join our team as an Order Management and Print Specialist. The ideal candidate will possess strong organizational skills, technical aptitude, and the ability to manage orders efficiently while ensuring accurate print production. This role involves overseeing the end-to-end process of order fulfillment, from receiving orders to coordinating with production teams and ensuring timely delivery. A background in technology, particularly in print production and order management systems, is essential for success in this role. Responsibilities Order Processing: Receive, review, and process incoming orders accurately and efficiently using order management software. Coordinate with Sales and Production Teams: Collaborate closely with sales representatives and production teams to ensure smooth order flow and timely execution. Print Production Management: Oversee print production processes, including file preparation, proofing, printing, and finishing, to ensure high-quality output. Technical Troubleshooting: Utilize technical expertise to troubleshoot issues related to print files, equipment, and software, ensuring optimal print quality and efficiency. Inventory Management: Monitor inventory levels of printing materials and supplies, and coordinate replenishment as needed to support production demands. Quality Control: Conduct regular quality checks on printed materials to ensure adherence to specifications and customer requirements. Customer Communication: Communicate with customers regarding order status, timelines, and any issues that may arise, providing exceptional customer service throughout the process. Process Improvement: Identify opportunities for streamlining workflows, improving efficiency, and implementing best practices in order management and print production. Qualifications Proven experience in order management, print production, or a related field, with a strong technical background. Proficiency with order management software and print production software/tools (e.g., Adobe Creative Suite, RIP software). API/EDI Experience and ability to identify data related anomalies Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interact professionally with customers. Problem-solving abilities and a proactive mindset, with a focus on continuous improvement and optimization of processes. Knowledge of printing technologies, file formats, and prepress processes. Willing to work on a permanent night shift Willing to work onsite