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The Role\: Order Management Coordinator

What will you do?

 Responsible for Order-to-Delivery. Process the order from Purchase Order database, order entry acknowledgment, order status review shipment pre-alert, fulfillment and delivery.Liaise with sales and customers to resolve PO price discrepancy and unbooked orders.Manages backorder and update Promise Ship Date.Process stock rotations and CMA requests.Serves as primary focal point for customer interaction. Analyses, filters and advocates customer’s requirements and concerns. Chair weekly conference call with country sales or distributors on order review.Liaise with Supply Chain Planning and factory on supply status and PDU configurations, follow up closely on delivery schedule to ensure full solutions delivered on time as per promised on site date.Liaise with local entity Logistics pertaining to in transit / shipment & order details.Monitor each transactional order closely and on-top of progressing status.Anticipate problems and provide early warnings.Upon completion of start-up, release invoicing hold to close the order and trigger invoicing.Comply with company policies & procedures and audit requirements.Comply and maintain On Time Delivery & OM key performance metrics at all times.Generate daily Open Orders Report.

Secondary Functions

Monitor aging of staged inventory in DC.Coordinate with forwarders for collection arrangement and pre-booking of vessel.Support OEM customer’s order-to-delivery and logistics coordination.Focal contact to OEM customers on OM and Logistics issue and requests.