Objectives of the Position

The Executive, Order Management, will execute the customer order management processes with a consistent high level of service across ASEAN, ANZ, Taiwan for the Customer Service which is still with Global Business (GB).

 

Main Tasks

 

Operations and Performance

Execute the Customer Order Management processes set up in KL Hub with the different models & interfacesProcessing of sales and purchase orders from various customers in a timely mannerService contact for assigned countries – monitor order status and provide update information to the countries and customersBill of Ladings draft checking (for Letter of Credits orders, 3rd party supplier orders and key customer orders)Manage Insurance Certificate (if necessary)Follow up Bill of Ladings receipt status based on Estimate Time DeliveriesCollection of Original Bill of Lading and other documents from goods suppliersProvide full and accurate required documents to customersUpload / maintain documents in SAP for audit trailSupport documents for internal and external audit purposeRegister all and follow-up with all non-conformances in the Non Conformance Management (NCM) system to ensure a quick and efficient customer responseParticipate proactively in new workflow for on time & accurate documentsEnsure that delivery capability and reliability of all ordersEnsure that a minimum internal cycle time of order processing is achieved by improving the process wherever possibleVerifying pricing with Marketing and execute & monitor all guidelines implementedTroubleshooting and problem solvingProcess debit and credit notes wherever applicable (Business Unit)

 

Requirements

 

Education

Bachelor degree or High Diploma preferably in Business or Supply Chain Management

 

Working Experience

2-4 years relevant experience in supply chain management, including hands-on experience in order management and shipping document handling

 

Technical & Professional Knowledge     

Supply Chain Management / process knowledge, SAP (Sales & Distributions module) experience, operational order management including shipping documentation, foreign documentary trade, good communication skills.