Family Description

Supply (SU) covers the configuration, demand, and supply planning, order management, sourcing, production, delivery, and managing the procurement activities towards our suppliers.

Subfamily Description

Supply Operations (SOP) comprises the customer facing part of the supply chain. Covers the execution process after order intake as receiving and validating customer purchase order, equipment & service order management, procurement, delivery execution, and invoicing for the customer teams in the markets. Furthermore, SOP contains the management of local distribution and local material availability, and the contribution of pre-sales by providing optimised supply chain solution design and cost baseline.

 

Impact

Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact. 

Scope & Contribution

Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.

Innovation

Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations. 

Communication

Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Knowledge & Experience

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.

Excel Macros, Office 365 Automation tools (PowerApp, PowerAutomate, PowerBI)

 

• Coordinates and validates the customer order intake.

• Manages ordering of most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.

• Triggers task creations for transactions (EG purchase orders, sales orders, delivery notes, invoices, letter of credit to Business Process Owner (BPO) order management operations and monitors timely completion).

• Coordinates export, import and customs processes till goods receipt in drop of point.

• Coordinates the procurement execution: Captures the demand, purchase, goods receipt and verifies invoice.

• Coordinates the distribution execution: Plans transportation, verifies freight cost and invoice, and coordinates transport.

• Coordinates and validates the customer invoice.

• Contributes and supports the collect cash process, including documentary remittances (EG letter of credit) and dispute solving with customer.

• Guides and provides technical expertise where applicable.

• Analyse KPIs, identify and drive improvement areas with appropriate root cause analysis

• Provides working leadership and training to less experienced personnel.

• Subject Matter Expert within Team, First point of contact for Order Management Coordinators, and Specialist in case of technical issues

• May lead small projects with limited risks and resource requirements.

• Drive continuous improvement projects and focus on process improvement opportunities 

• Adherence to Order management SOX compliance

Contributes to:
•    Contributes to all logistics tasks in daily business/order execution, e.g., constraint solving and escalation management.
•    Contributes towards the enhancement of the overall quality of processes and guidelines.