Job Description

Customer parts/service/repair/return requests interaction and processing in a professional mannerOrder management incl. entitlement checks, quote, order, status update, billing and troubleshootingPart expedite, fulfillment and delivery coordinationCustomer issue/escalation follow up and update by working with internal and external stakeholdersRevenue pull in support, open quote follow up, and cross sell/upsell when neededAbility to pull, reconcile, organize and analyze volumed data based on business needsSystem/process troubleshootingProcess documentation, review, feedback and updateAudit and training supportCross region alignment and cooperation to address business needsAbility to represent region participate global project for process/issue/gap/requirement input, system testing and deployment

Requirements

Bachelor degree or above in International Business, business administration, or related disciplineFamiliar with SAP/CRM, MS Office (Excel skill highly required)Personality with positive, proactive, detail-oriented, and responsibleGood communication phone and writing skills in English and ChineseExperienced in customer service, order management, business operation, spares operation, or relevantTOEIC score higher than 750

Qualifications

Education:

Non-Degree Program (inactive) (Inactive)

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

No

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.