At Siemens, we’re a global powerhouse in electrification, automation, and digitalisation, leading the charge in energy-efficient, resource-saving technologies. As part of our Smart Infrastructure business, we’re delivering innovative solutions to create intelligent and adaptive infrastructure for a sustainable future.
We’re looking for a detail-oriented and proactive Order Management Professional to join our Bayswater team. This permanent, full-time role is perfect for someone with a passion for customer service and process excellence, who thrives in a collaborative and dynamic environment.
About the Role:
As an Order Management Professional, you will work in a small team, providing first-class customer service to our valued clients, plus you will get to use your top-notch administration skills to track orders, co-ordinate logistics and resolve queries. You will be the go-to person for making things happen!
Key Responsibilities:Order Management: Process and manage sales orders with precision, ensuring materials, pricing, stock, and freight details are accurate.Customer Service: Handle inbound calls and voicemails promptly, keeping customers informed on order and backorder statuses.Invoicing: Perform manual invoicing and address any open billing issues by month-end.Logistics Coordination: Work with freight forwarders, factories, and warehouses to ensure on-time deliveries and communicate ETAs to customers.Administration: Oversee customer returns, stock allocations, and debtor queries, while ensuring purchase orders are closed efficiently.Process Improvement: Identify opportunities to enhance workflows and support improvement initiatives.
What You’ll Need to Succeed:Experience: 2+ years in order management, logistics, or a related role. Familiarity with ERP systems (SAP preferred) and proficiency in MS Office Suite.Skills: Exceptional organisational and time-management skills with strong attention to detail.Collaboration: A team player with excellent communication and interpersonal abilities.Mindset: A proactive problem-solver who thrives in a fast-paced environment.
Why Siemens?
At Siemens, we value your contributions and offer:Flexible/hybrid working options to support your work-life balance.A collaborative and innovative environment where your ideas matter.Opportunities for professional growth in a global leader in technology and industry.A workplace that fosters diversity, inclusion, and a sense of belonging.At Siemens, we’re shaping the future of energy and infrastructure, and we’re looking for passionate individuals like you to join us. If you’re ready to take on an exciting role that makes an impact, apply today!
Siemens is an equal-opportunity employer committed to creating an inclusive and innovative workplace. Diversity drives our success, and we empower our team to balance work and personal commitments with flexible practices.