JOB TITLE: ORDER MANAGEMENT LOCATION: SANTIAGO - ON SITE SCHEDULE: MON TO FRI 9:00 AM  - 6:00 PM / 10:00 AM -7:00 PM  DURING DLS TRAINING: 9:00 AM -6:00 PM      GENERAL DESCRIPTION OF THE JOB:  This role is vital in ensuring the accurate and efficient processing of Service Orders/Bridge Orders along with maintaining strong communication with internal teams and Sales Reps.  Evaluate error messages and correct them using a computer system.  Process Service Orders/Orders according to department guidelines and policies.     JOB REQUIREMENTS   Excellent verbal and written communication skills Organized with strong attention to detail Order Processing experience preferred 3-6 months General Office experience preferred Previous experience working with Oracle system Ability to make decisions and exercise judgment Ability to work in a team environment Ability to handle multiple tasks     RESPONSIBILITIES / ESSENTIAL FUNCTIONS:    Perform standard account setup and order entry functions Create and maintain account information Enter, correct, and process orders Enter Bridge Orders in the Oracle system Evaluate error messages and take corrective action Maintain necessary data documentation Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry Accurately enter all Service Orders/Bridge Orders into the ERP system Review order documentation for clarity, completeness, and consistency with established part records      Review customer order product revision levels and initiate Change Orders Prepare documents to communicate customer order needs Modify existing orders as per customer requests and coordinate with production centers to assess schedule changes. Update internal documents to reflect required changes and communicate them to the production team Manage email and phone communications effectively Team participation and responsibilities Communicate openly with team members, provide feedback, and instill cooperation and trust Participate in the team’s sense of vision, mission, and common purpose Demonstrate a commitment to the team’s roles, tasks, and responsibilities and leverage the skills, talents, and creativity of all team members Contribute to the team’s goal of continuous improvement, anticipating and adapting to change Provide recommendations for process improvement