Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As an Order Management Rep, you will manage the quick and efficient processing of customer/purchase orders for repairing defective 3rd party electrical and mechanical products.

You will provide "world class" customer service to 12-15 customer locations, which includes managing approximately 250 repair orders ensuring of quotes, delivery promises, and order status to the customer; guide quick resolution of pricing, quality and delivery issues.

You will also be a liaison with Accounting to resolve any account payable discrepancies.Create and distribute daily or weekly reporting of departmental metrics, may need to help develop new metrics.

Reporting to a Manufacturing Supervisor

Work hybrid from Cuautitlan, Mexico.

Your Responsibilities:You will work for the total order cycle time.You will collaborative work to improve customer service rate, execution time, costs and service Indicators.You will negotiate directly with Rockwell distributors and local repair suppliers.You will develop plans to improve times.

The Essentials - You Will Have:Bachelor in any related areas.

The Preferred - You Might Also Have:Advanced English.1 year of experience in SAP and Excel (can maintain complex spreadsheets).1 year of experience in Supply Chain and in the customer service function.

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development... and other local benefits! 

This job profile description is made for aspiring candidates to work in the Teleworking modality. You will be asked to (i) select a “workplace” in an area where there is a guarantee of connectivity; and, (ii) comply with the conditions required in terms of safety and health at work, for which the Company's Safety and Hygiene Commission will carry out a verification. If the candidate does not meet the applicable requirements for teleworking, but agrees to do so, the Company may, where appropriate, issue an offer letter in which it will establish a reasonable period for the aspiring candidate to be in compliance. If the aspiring candidate does not meet the conditions within the established period, the offer letter will be void. 

We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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