Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

This is a Fixed Term Contract Role for 18 months.

DigiCert’s Order Management team is a global team responsible for processing revenue transactions and other order related requests.  We interact with both internal customers and external DigiCert partners and customers.  In Order Management our function is fivefold:

Work with the key stakeholders throughout DigiCert to define the requirements for executable transactions Validate the incoming requests against these requirements Upon successful validation, we enter the order request into our system for fulfillment and billing Fulfill customer orders by creating/updating customer accounts within DigiCert’s portals Facilitate fulfillment of 3rd party hardware, tokens and services

What you will do

Manage customer relationships on a per incident and/or transaction basis Facilitate and process queries and revenue transactions Participate in cross-functional projects as required, providing specific expertise Contribute to development of UAT testing scripts and perform testing May be a Subject Matter Expert (SME) on specific processes to train peers to ensure process, procedures, tools, products, and applications Provides customer support at a specialist level, acting as the "knowledge base" of information within the department for the business unit

What you will have

Undergraduate college degree or equivalent experience 3+ years’ experience in an order operations or customer service role Basic computer competencies, including Microsoft Office and Outlook. com and Oracle experience a plus May need to attend global conference calls outside of core business hours

Nice to have

Adaptability to Change Collaboration & Teamwork Strong written and verbal Communication Interpersonal Effectiveness Ability to work effectively in both a team and individually Very strong focus on quality with attention to detail Creative problem solver. Able to troubleshoot system and process issues

 

Benefits

Generous time off policies Top shelf benefits Education, wellness and lifestyle support