Order Management SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

EL Commercial Operations Manager

Your role and responsibilities

Responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management, and coordinating with relevant functions to en-sure complete case ownership and increase customer satisfaction. ROLES & RESPONSIBILITIESCORE RESPONSIBILITIES•Ensures customer satisfaction by coordinating with customers and internal functions, providing them with relevant information.•Ensures the resolution of customer issues, including order, technical, and payment-related issues, by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.•Manages post-sales and customer claims management in E2E and addresses the Level 2 and 3 issues to the factories.•Provides appropriate solution(s) for customer requests and coordinates with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.•Collects and archives documentation related to orders and records assumptions and decisions made during the process, in the systems, within their own area of responsibility.•Analyzes statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Qualifications for the role

\tBachelor's degree or above and at least 3 years' experience in customer service\tResponsible, self-motivated, good communication skills and teamwork spirit\tProficient in both oral and written English\tProficient in Microsoft Office software and ERP

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory