Order Management SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Sales and Technical Training Spe

Your role and responsibilities

•\tWork as a liaison between the customer, sales, product management, logistics for supply and demand, and other corporate personnel.•\tBe able to manage a load of Accounts to include distributor, OEM, or Channel partner as the primary customer contact for the duration of each order or small project, and able to resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate.•\tEvaluate Sales Team input and customer demand to ensure accurate forecast needs for production requirements.•\tReview customer requests and follow up with the internal stakeholders until completion of all necessary actions to obtain customer satisfaction. •\tIdentify the processes needed to be followed to solve any inquiries received from customers. •\tParticipate in the growth of ABB Electrification business in Canada and collaborate actively into continuous improvements of internal processes within your team.•\tProactive review of the customer backlog.

Qualifications for the role

Bachelor’s degree from an accredited university or college with a major in a business-related field ie. Business Mgt, Business Admin, Marketing, Supply Chain Mgt, etc. (or a high school diploma/GED with at least 2 years in a Customer Facing position or Supply Chain function).Should possess strong oral and written communication skills with strong interpersonal and leadership skills.Demonstrate some experience using SAP (PE3/ECC) or another ERP system such as Oracle.Ability to multitask with strong sense of priority with strong problem-solving skills.Ability to work independently and as a strong team player. Willingness to travel (up to 10%) in support of customer needs or training.

BenefitsRetirement planAccident insuranceHealthcare planWellbeing programMore about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.