Family Description
Supply (SU) covers the configuration, demand, and supply planning, order management, sourcing, production, delivery, and managing the procurement activities towards our suppliers.

Subfamily Description
Supply Operations (SOP) comprises the customer facing part of the supply chain. Covers the execution process after order intake as receiving and validating customer purchase order, equipment & service order management, procurement, delivery execution, and invoicing for the customer teams in the markets. Furthermore, SOP contains the management of local distribution and local material availability, and the contribution of pre-sales by providing optimised supply chain solution design and cost baseline.

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others. 

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work. 

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments. 

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset. 

Knowledge & Experience

specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.

 

• Coordinates and validates the customer order intake.
• Manages ordering of products (HW, SW, Services).
• Triggers task creations for transactions (EG purchase orders, sales orders, delivery notes, invoices, letter of credit to Business Process Owner (BPO) order management operations and monitors timely completion).
• Supports coordination of the procurement execution: Captures the demand, purchase, goods receipt and verifies invoice.
• Supports coordination of the distribution execution: Plans transportation, verifies freight cost and invoice, coordinates transport.
• Supports coordination and validation of the customer invoice.
• Supports the collect cash process, including documentary remittances (EG letter of credit) and dispute solving with customer.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.