Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Order Management Team Leader – Assistant Manager – English – Remote Poland

Order Management Team Leader is responsible for leading, motivating and developing OFCC Team, monitoring and improving operational efficiency in line with a standardized and high performing servicing process. He/ she is also responsible for providing high quality service and maintaining customer satisfaction, ensuring appropriate support to employees and understanding and applying quality and compliance requirements.

Responsibilities
• Ensure that proper training and coaching are provided to all his/her direct reports.
• Coordinate day to day of tasks and workload, distribute and delegate work, monitor progress in achieving goals, guarantee the processes quality and effectiveness.
• Ensure that OM activities are performed in accordance with process documentation and with a customer focus mindset.
• Guaranteeing the processes quality and effectiveness.
• Reporting on team activity performance.
• Monitor associates’ performance, provide them with regular and constructive feedback, address immediately underperformance or other unwanted behaviors.
• Active recruitment, onboarding activities and effective talent development.
• Plan and implement the succession plan for Order Management Team Leader position.
• Support OM Manager in his/her tasks and activities and act as back up in case of other Order management Team Leaders and/or OM Manager absence.
• Actively cooperate with Market Logistics organization by participating in Market Logistics Team Meetings and other business reviews as per requirements, develop strong relations with key Stakeholders and other Supply Chain Teams.
• Works in close partnership with Customer Care teams and Customer Master Data Department to contribute to the satisfaction of our customers and ensure operational efficiency.
• Perform testing, training, OCR teaching and other activities related to implementation and maintenance of the systems.
• Work efficiently to reach department objectives and cascade organization goals to the employees.
May perform other duties as required.

1. Qualifications we seek in you
1.1.1. Minimum Qualifications / Skills

Bachelor or Master degree preferred; experience in supply chain operations or customer facing environment, including relevant year experience in Team work or projects coordination, demonstrated leadership capabilities in corporate environment.
Languages: advanced English (verbal and writing skills); the knowledge of other European language is a plus.
Technical Skills: general computer skills and good OM systems knowledge, including the advanced capabilities in Microsoft Office, reporting and visualization tools and ERP system; able to analyze the data and to work through details of an issue to identify the root cause and develop a solution.
People management skills: able to implement servant leadership model allowing to build and maintain strong team: active recruitment and onboarding of new employees, regular feedback and growth conversations, and ability to develop and retain talents; good planning and organizational skills.
1.1.2. Preferred Qualifications/ Skills

Customer Focus and communication: is dedicated to meet the expectations and requirements of internal and external customers; has excellent written and oral communication; able to handle difficult discussion and express her/ himself in front of the public, to deliver professional and impactful presentations and lead cross-functional meetings. Possesses excellent listening skills and is open to the feedback. Has pro customer attitude and understands the need of maintaining highest quality of provided services.
Project Management Skills: basic knowledge about project management tools (project charter, business case, root cause analysis, stakeholder management), skills and experience in problem solving, able to deliver low complexity projects with local or regional impact. Ability to multi-task and work effectively for a wide range of stakeholders under tight deadlines; present information in clear and structured way; time management and prioritization.
Process Effectiveness and Improvement: identify and implement improvements to existing processes, looking for efficiency and standardization, responsible to ensure business continuity for his/ her Team by building and effective back-up structure and succession plan.

What can we offer?
- Attractive salary
- Stable job offers - employment contract.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports professional trainings and great career development opportunities.
- Free access to our award-winning learning platform.
- Benefits such as Insurance, Luxmed, additional vacation days, biking policy.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.