A – Order processing – Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos 

Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc). Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests. Note down all special requests in Sales orders (SAP/ Excel/ Oracle)Raise & follow up MM creation requests at order entry to avoid delay.Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.

B – Delivery Arrangement

Request customers to settle the payment against contracts/ schedulesActively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)Check the availability of goods and issue invoices as per requested from customers and align with company policiesClosely cooperate with 3PL to support customers on self-collection in urgent casesCoordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc

C – Administration Tasks & Team Support 

File documents according to policiesCheck and reply requests via email and telephone relating assignments and record customer requests in bFO.Back up other team members when requested.Ready for job rotation and other assignments depending on business requirements