Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Flexera is seeking an Order Processing Analyst to join our Order Processing team in our India location. The position will be responsible for processing orders, generating license keys and resolving customer issues. The successful candidate must have the ability to operate effectively in a rapidly growing and dynamic environment.

Candidates Profile:

Job includes the follow processes:

Processing of sales orders, which includes verifying correct pricing, part numbers, and ensuring that sales contracts and all company practices/policies have been followed.Generation of various types of software license keys/files.Verification that accurate software license keys/files have been provided to customers. Research and make any corrections that may be necessary.General customer account maintenance.Assist with new product releases and other projects within the orders department.Interact with customers, Sales, Credit and the Finance departments daily. Must provide an excellent level of customer service to all internal and external customers and meet or exceed our agreed upon SLA-Service Level Agreement.

Qualifications and Experience

Required: 1-2 years of order processing experience-Team player with a positive attitude, strong work ethic, and a focus on business issues.Excellent communication and interpersonal skills.Highly motivated and able to thrive and think clearly under pressure and with tight deadlines.Detail oriented, organized, with demonstrated ability to multi-task and shift priorities quickly, while maintaining control under limited supervisionMust have the ability to work extra hours during heavy month and quarter end processing and some holidaysKnowledge of Salesforce and the software industry a plusThis position is for working in shift timings of 6PM IST to 3AM IST, in order to support NAM

Key Areas of Responsibility:

Responsibilities: List three key areas of responsibility, details on specific activities

Order Management: Understand the process and manage day to day operations.License Generation: Generation of various types of software license keys/filesDocumentation: Contribute to documenting / maintaining all the processes.Peer Training: Complete training on Flexera orders process and be able to train the new joiners

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.