Returning Candidate? Log back in! Order Review Specialist ID 2024-5481 Department Customer Service Position Type Regular Location US-MN-Warroad Job Overview

An Order Review Specialist supports customers and dealers with ensuring order accuracy.

Highlights of your role Will partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and in ICIM (manufacturing software) before they reach manufacturing to produceAnalyze dealer entered comments for specialty products and parts that are not standard offerings in OMS.Research original order information to ensure customers receive what they need to fulfill the warranty claims and prevent a repeat field service order. Will work with a Customer Care Agent to find an alternative if required. Check validity of product vs entered product on ordersProvide professional, timely and courteous communication with internal customers including interaction with tech support, architectural, special calculations, and sales area.Apply problem solving skills to resolve issues.Will assist dealers and all Customer Service departments in training opportunities as needed. Salary Range $18.50 - $22.50 per hour You're a good fit if you have (or if you can) Excellent interpersonal skillsAttention to detailExperience with an order management system or the ability to learn new technologyProven customer service experience We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

$300 annual wellbeing account to spend on whatever makes you happy + healthyBetter Living Day! (a paid day off to go have some fun)$$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a successGiving at Marvin - join coordinated volunteer opportunitiesBrighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards. 

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