Location: Orlando, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Order Service Representative

Orlando, FL (Onsite)

Position Summary

Thales is looking for an Order Service Representative to managing repair orders, creating work orders in company systems, reviewing incoming customer returned material and executing transactions to support repair and delivery activities. The role is performed in a dynamic warehouse setting, requiring adaptability to physical and logistical conditions.

Key Areas of Responsibility

Order Management: Review incoming repair orders and materials, validate work scope, and create accurate work orders in company systems.Database Accuracy: Ensure repair scopes, warranty claims, and financial details are properly recorded in SAP.Warehouse Coordination: Interface with warehouse teams to ensure seamless workflows. Deliver completed work orders to the shop floor.Subcontracting: Generate and close subcontract purchase orders for off-site repairs.Shipping and Delivery: Verify customer financial standing and coordinate delivery of completed repairs.Team Support: Collaborate to meet team targets for accuracy and processing speed.

Minimum Qualifications

High School Diploma or GED.Certification/Associates Degree or (equivalent work experience.).2 years’ data entry or service support experience preferably in Aviation, Electronics or Technical industry. Must be task oriented, organized, attentive to detail and process oriented. Must be able to work independently and as part of a team. PC, Word, Excel, Outlook and Database applications.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Schedule: Core Business Hours Monday-Friday and will occasionally involve working some Saturdays and Sundays.Physical Environment: Typical office environment.Physical Demands: Able to lift a minimum of twenty (20) pounds regularly and up to fifty (50) pounds on occasion with help. Must be able to work standing up. Standing stations, average walking of 2 miles per day, dragging, pulling heavy materials with assistance of jacks and lifts (manual and power), lifting, moving boxes, crates and carts constantly.  Climbing step ladders between 2’ up to 10’ as part of regular responsibilities.Travel: Very limited travel potentially to other Thales manufacturing sites within the USA, up to 5%.Regulatory Compliance Requirements: None.

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

Elective Health and Dental plans. Retirement Savings Plan with a company contribution and a match, and without vesting period. Company paid holidays, vacation days, and paid sick leave. Company provided Life Insurance.

Why Join Us?

Say HI and learn more about working at Thales click here.

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.