Job Description:

The Operations and Sales Support Specialist serves as the backbone of the client's daily operations, supporting the client's Sales Team and Customers, while liaising with internal functions including Operations, Compliance, and Finance. The primary activities of this role include order processing, inventory management, and distribution support. The team collates information necessary for these activities from internal (Sales) and external (Customer) partners and executes per the client's SOPs. This includes order processing in the client's inventory management system, monthly inventory reconciliation activities, and daily pick/pack/ship of product to ensure the product is in the right place at the right time. The Operations and Sales Support Specialist will primarily interface with field-based stakeholders via phone and email from our St. Louis Office where efficiency and attention to detail will be crucial in maintaining smooth sales processes and excellent B2B relations.

Responsibilities

- Efficiently process orders based on information collected from emails and phone calls, ensuring company KPI of all orders processed in 24 business hours or less.

- Communicates updates on order status, inventory, pricing, and shipping information to internal and external stakeholders.

- Consults with sales, management, other departments, and outside partners to ensure orders ship on time.

- Helps resolve any sales order/inventory management issues in a timely and efficient manner, escalating when required.

- Performs, organizes, and streamlines operational tasks to reduce the potential for errors.

- Maintains accuracy of order processes and inventory system. Updates procedures, as necessary.

- Ensures the client's Sales Team is fully stocked with inventory and replenishes when requested.

- Provides the client's B2B Clients with exceptional customer support, ensuring customer satisfaction.

- Responsible for inventory management at HQ.

- Monthly Field Reconciliation.

- Participate as needed with special projects or requests assigned by Manager.

Qualifications:

Strong computer skills with the ability to learn new systems and leverage technology to increase productivity.Exhibits attention to detail on daily activities.Ability to work independently and as a TEAM.Desire to understand the WHY, comfortable sharing ideas for continuous improvement.Possess outstanding decision-making and problem-solving skills.Must have accuracy in data entry.High-quality standards in written/phone communication.Ability to interact with sales, management, and clients effectively.Proven record of success providing support to both internal and external stakeholders.Adapts to changes in the work environment; able to deal with frequent change or unexpected events.Maintain high-performance standards and perform independently in a fast-paced, high-energy environment.Self-motivated who takes the initiative to assist management when opportunities arise.2 years of Sales Support and/or Data Entry/Order EntryBasic knowledge of Microsoft Office applicationsHigh school diploma / GED required, with 2 years of relevant experienceBachelor’s degree preferred.Experience with medical organizations and government-sponsored health care programs is a plus.

Pay and Benefits

The pay range for this position is $20.00 - $24.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position will be accepting applications until Jan 16, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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