An Order-Taker is responsible for servicing room service operations to deliver an excellent Guest and Team Member experience while optimising sales and controlling costs.

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\nWhat will I be doing?

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Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\n\n\tEnsure compliance of brand standards\n\tResponsible for answering all telephone calls and prioritizing said calls\n\tShould have very good telephone etiquettes\n\tDirectly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly\n\tShould have good knowledge of room service menu's and on going promotions in other F&B outlets\n\tBe knowledgeable of all services, facilities and products offered by the hotel\n\tCommunicate with the kitchen regarding menu questions, the length of wait, recook orders and product availability\n\tEnsure proper appearance and grooming while on duty\n

What are we looking for?

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An Order-Taker serving Conrad Abu Dhabi Etihad Towers is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\n\n\tPrevious experience in a similar role\n\tNegotiation and influencing skills\n\tPositive attitude\n\tExcellent communication skills\n\tAbility to work under pressure\n\tGood grooming standards\n\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\n\n\tPrevious experience within the hospitality industry\n\tPrevious experience in room service\n\n\n

 

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\nWhat will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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