An Order Taker, Answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order

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What will I be doing?

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Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nPromptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.\nDocument orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.\nImmediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.\nProcesses payment for orders upon return of the Room Service Server.\nComplies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy.\nAnswer calls for pick-up of trays and/or tables and direct buspersons to retrieve items.\nRespond to guest complaints in a positive manner, negotiate a compromise and implement solution.\n\n

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

\n\nAttend mandatory meetings.\nPerform general cleaning tasks to adhere to health and safety standards.\nKeep work area clean and organized.\nComplete other duties as assigned by supervisor.\n\n

An Order Taker, Answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order.

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What are we looking for?

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Order Taker serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nBasic knowledge of food and beverage preparations and service standards.\nKnowledge of all menu items and accompaniments.\nAbility to remember, recite and promote the variety of menu items.\nBasic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.\nAbility to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.\nPrevious customer service, telephone and cashiering experience preferred.\n\n

What’s in it for me?

\n\nCareer and development opportunities in Hilton Hotels Worldwide\nCompetitive Salary & Wages\nPrivate Health Insurance\n“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends\nIndoor Parking Privileges \nComplimentary Dry Cleaning for Business Attire\nMonthly Transportation Fee\nComplimentary Shuttle Bus \n50% discount on personal food & beverage consumption in the sister hotels. \nExtended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)\n14 days paid paternity leave\nOpportunity to make a positive impact on environment and community with Travel with Purpose program\n\n

Specifically, we look for demonstration of these Hilton Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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