THE JOB:

Join our dynamic Room Service team at MGM Grand as an order taker! As part of our team, you'll play a pivotal role in providing exceptional guest experiences. From promptly answering guest calls to taking room service orders and ensuring accurate input into our Point-of-Sales (POS) system, you'll be at the heart of delivering seamless service. Your attention to detail will shine as you coordinate order deliveries to our servers and navigate our diverse food and beverage menus, prioritizing guest needs and allergen awareness. Come be a part of our vibrant team, where every interaction is an opportunity to make a memorable impression!

THE STARTING RATE: $21.296 hourly

THE DAY- TO-DAY:

Knowledgeable of entire menu, proper food presentation, and wine selection for up-selling of items

Take and place order into point-of-sale (POS) system, distribute order to serving staff, send information to cook station, and ensure timely pickup of order

Advise owner and guest of delivery time and ensure order is delivered to suite in a timely fashion

Distribute orders to servers evenly and efficiently, log service runs, maintain a cash bank and ensure funds are correctly accounted for

Maintain an organized, clean and presentable environment; maintain constant awareness of sanitation, safety and accident prevention

THE IDEAL CANDIDATE:

Work Schedule: Work varied shifts, including weekends and holidays.

Previous Experience:  Prior experience as an order taker or food runner preferred

Computer and Phone Skills: Prior experience utilizing computer systems such as Outlook, excel, and POS systems. Experience in a high call volume environment.

Customer Service Skills: Strong customer service background, with the ability to create personalized experiences and address guest needs promptly and professionally.

Resort/Casino Experience: Familiarity with the dynamics of working in a resort or casino environment, adept at managing high-energy guest interactions.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!