**Position Summary** + Acts as SME of operations ensuring all activities in scope are executed in a timely manner and according to the agreed Key Performance Indicators (KPIs) + Drives towards excellence in the delivering the services of the assigned scope by ensuring best practices are implemented and that the necessary controls meet current and future business/market needs + Identifies, proposes and executes process initiatives to ensure efficiency and improve performance + Drive and coordinate workstream reviews and co-facilitate MOR to ensure timely resolution of open items. + Coaches and trains the team members to address the functional capability building needs + Support in identification of opportunity for automation and analytics, conduct and document feasibility together with PO, operations and BSA/Analytics team. + Gathers and analyses process and other relevant metrics to identify opportunities for improvements + Close collaboration with Global and Local teams on joint initiatives + Sharing of good practices and success stories across organization that would help in process improvement and efficiency + Tracking of projects in GIR + Investigate & resolve process anomalies/ambiguities and escalate to team lead as necessary + Executes validation & prepares control reports for certain critical data/processes + Default OIC of the team when the supervisor is out + Other responsibilities as assigned **What will make you successful** + Graduate of Bachelor's Degree in Accounting/ Finance/Economics, of benefit but not essential (CPA is a plus) + Has a Good Communication skills + Has a Good Analytical skills + Has experience in dealing with stakeholders + Has related experience in Finance (Accounts Receivables) + Has a minimum of 5 years experience in handling Projects, Automation stc.