The Order to Cash Senior Manager is responsible for leading and managing all aspects of the Order to Cash process, ensuring timely and accurate processing of customer orders, invoicing, collections, and cash application while working to improve operational efficiency and customer satisfaction. The role will also involve managing a team, collaborating with cross-functional teams, and driving continuous improvements within the O2C process.
Responsibilities:
Process Management
Lead the O2C process, including credit management, collections, cash application, disputes management, billing and customer master data
Monitor and manage the order-to-cash cycle to ensure compliance with company policies, industry standards, and regulatory requirements
Team Leadership and Development
Manage and mentor a team of O2C professionals to enhance performance and develop their skills
Provide coaching, performance feedback, and development opportunities to ensure high team morale and retention
Foster a collaborative and customer-focused culture within the team
Cross-Functional Collaboration
Work closely with Sales, Finance, Credit, and Customer Service teams to resolve any issues or disputes related to customer orders, invoicing, or payments
Collaborate with IT to drive automation and system improvements in the O2C cycle
Serve as a liaison between the O2C team and other departments to ensure seamless process execution and issue resolution
Reporting and Analysis
Oversee the preparation of accurate financial reporting related to O2C metrics, such as Days Sales Outstanding (DSO), aging reports, bad debt provisioning, and collection effectiveness
Provide strategic insights and recommendations to leadership on improving the O2C process and reducing outstanding receivables
Process Optimization and Continuous Improvement
Identify and implement process improvements to enhance the efficiency and accuracy of the O2C cycle
Lead initiatives to reduce order-to-cash cycle time, improve cash flow, and enhance customer satisfaction
Drive the automation of key O2C functions to increase productivity and reduce manual errors
Risk Management & Compliance
Ensure adherence to company policies, SOX compliance, and legal regulations concerning customer credit, billing, and collections
Monitor customer credit risk and establish appropriate credit limits in conjunction with the Credit team
Customer Satisfaction and Stakeholder Management
Handle escalated customer inquiries related to orders, billing discrepancies, and payment issues.
Ensure timely and effective communication with customers regarding outstanding balances, order status, and payment terms
Build and maintain strong relationships with internal stakeholders, including Sales, Finance, IT, and Customer Service teams, to address any issues in the O2C process and align on key objectives
Effectively communicate with senior leadership and other key stakeholders regarding O2C performance, strategic initiatives, and process improvements
Qualifications:
Graduate of Bachelor’s of Science in Commerce/Finance/Accountancy or equivalent work experience
Minimum of 7-10 years of experience in an Order to Cash or finance-related role, with at least 3-5 years in a managerial capacity At least three (3) years in a managerial role focused on the OTC function
Strong knowledge of O2C processes, including order management, invoicing, collections, and credit management
Experience in leading cross-functional teams and driving process improvements
Excellent leadership and team management skills
Proficient in desktop applications: MS Word, Excel, PowerPoint and Outlook Fluency in the English language
Can work within flexible working hours/shifts including night shift
Certification in Accounting, Finance, or O2C (e.g., CPAs, Certified Credit Executive) is a plus