Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job purpose** To oversee the Order to Cash team driving performance and ensuring compliance with policies and procedures. This role requires strong leadership and strategic thinking. **Duties and responsibilities** + Lead and manage the OTC team, ensuring timely and accurate processing of orders and invoices. + Manages monthly closing activities by reviewing related journal entries and reporting. + Responsible in hiring and training for new hires. + Ensure meeting clients’ expectation in term of service quality. + Review the accuracy of customer master data maintained in the SAP system and ensure supporting documents are saved in share drive. + Review the accuracy of vendor master data maintained in the SAP system and ensure supporting documents are saved in share drive. + Review desktop procedure from time-to-time. + Develop and implement processes to enhance operational efficiency. + Monitor team performance and provide regular feedback and coaching. + Act as the primary point of contact for escalated sector issues and complex inquiries. + Collaborate with other departments to improve cross-functional processes. + Prepare and present reports to management on team performance metrics and review team members’ KPIs. + Allocate job tasks to team members and arranging backup within the team. + Support in audit activities. **Qualifications** + Degree in Accounting with minimum 5 years or more in OTC relevant experiences or full set of accounts. + At least 5 years in SAP experience. + MNC share service exposure is preferable. + Good communication skills in written and spoken in Mandarin & English. + Computer literally especially excels basic and intermediate level (Pivot, formula) words and presentation skills. + Project management skills will be value added. + Personality with responsible, tactful, good in communication and problem solving skills. + Able to work under pressure during month end closed and ad-hoc support as and when required. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._