The OrderOne/WBDO Specialist is part of the FBS-Mexico team that support the North America Sales and Production Management activities, by ensuring that the Web Based Dealer Ordering (WBDO) system contains the accurate list of Features and Equipment available for each version series of Ford and Lincoln vehicle lines and that their descriptions are aligned with Marketing's product intent. 

As a subject matter expert, you will interact with Sales and Distribution teams to channel their requests on functionality issues to the correct IT-team leading and coordinating each ticket until its resolved and providing feedback and training to dealers and FNA sales personnel.

We are looking for someone with passion for Customer Service and interest in either Sales and Production, Automotive Industry, Information Technologies or related.  

Customer-Centric Mindset Fluent in English, both oral and written (all interactions are with US and Canada teams as well as India based IT teams) Clear and Effective Communication Passion for Customer Satisfaction Strong interpersonal and team collaboration skills Empathy and Patience Analytical and Problem-Solving Skills Self-driven with a sense of urgency and understanding of our client’s needs Self-learner and curious to understand how things work Strong attention to detail Ability to work with accuracy under pressures of time Technical Skills and Experience that are a plus: A degree in Information Technology, Computer Science, or a related field can be advantageous but not necessary Familiarity with Ordering Systems, Scheduling activities or Wholesale Processes is a plus Experience in customer service, especially in a technical or IT-related field is highly beneficial

Dealer Order Application Management for Web Based Dealer Ordering (WBDO)

Conduct extensive validation on vehicle line configurations to ensure accuracy and marketing description alignment.  Create and update process documentation for External Dealers and internal user audiences.  Guide Dealers and company personnel through security setup process and ensure their access has been granted. Interact with company Sales Personnel and various departments to ensure they are trained and comfortable using the tool. Field and triage Dealer inquiries ensuring the concern is documented and addressed; follow progress towards resolution within internal departments Conduct training for dealers and Inventory Specialists field personnel on the application. 

Sales Inventory Management System (SIMS)

Use all available resources to inform and educate internal customers about the SIMS methodology Conduct SIMS training sessions with dealers and field personnel Answer any SIMS related questions that come in via e-mail or phone

Order Fulfillment Team representative with allocators and schedulers

Attend daily scheduling meetings to capture latest changes in directions as well as to identify opportunities and risks from the Order Submission point of view.   Research and redirect, if necessary, all incoming inquiries to generic mailbox through FMCDealer.com