The University Libraries Organizational Training & Knowledge Coordinator is responsible for overseeing the development and delivery of all library employee organizational support training as well as knowledge management for all employee support documentation. This position works under the general direction of the Director for IT Operations and in close collaboration with the Director of Organizational Development.

The position is based at the Virginia Tech main campus in Blacksburg, and serves the entire University Libraries system, including the National Capital Region and the Health Science and Technology Innovation District in Roanoke. The Organizational Training & Knowledge Coordinator oversees and ensures that all applicable training opportunities and support documentation are available to library faculty and staff across the entire library system, including the locations listed above. This position works collaboratively with other members of the IT team and the Director of Organizational Development to continually improve support for library faculty and staff.

The Organizational Training & Knowledge Coordinator leads and/or oversees:

-Training development for both in-person and online offerings related to the following content areas: Information Technology tools, Information Technology and Organizational Policy and Procedure, Organizational and Information Technology Change Management, Employee Onboarding, and Leadership Development.

-Knowledge management, including documentation workflow and document lifecycle management for all the content areas listed above in knowledge systems including ServiceNow and the Library employee intranet.

-Assessment and continuous improvement of training offerings and support documentation.