Location: Orlando, FL
Pay Rate: $23/ hour base pay
Scheduled: 5 days/week (average) Full Time
Make money moves with Asurion!
• $23/hr base pay (guaranteed)
Serve, Solve, Sell Model
Additional incremental incentives based on each five-star survey you receive depending on your performance for the pay period
• Additional Ways to Earn:
o Up to $40 per Home Device Product (HDP) sale you make, depending on your performance, PLUS:
$15 for your Mobile Protect (MP) sales
$5 for your Add a Line sales
$2 for your accessory sales
The only thing we’re more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions.
We take care of you (benefits/perks):
• Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early!
• Based on your sales performance, you'll get extra money
We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills.
• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
• Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental and vision benefits!
As a Technical Support & Sales Representative, here’s what you can expect to do:
• Evaluate and troubleshoot with customer concerns
o Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
• Utilize call center technology to solution, input, track, and report customer issues
• Meet goals and grow from feedback and coaching
o 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers
• Sell Asurion smart home and other products on every call
o Directly connected to¬¬¬¬ Serve, Solve, Sell¬ incentives
• Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
• When needed, escalate calls appropriately
Here’s what you’ll bring to the team:
• Minimum education: Highschool Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
o This is a sales role, team members in this role have sales activity goals that must be met to be successful
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
o Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications
• Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)
Please note that this is not a remote position. The Technical Support Representative will be required to work on-site at our location.
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential
Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.