As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.We expect candidate to have: 
1. Strong ORMB - Banking / Insurance business processes knowledge and concepts. 
2. Implementation/Support experience on ORMB modules like Billing, Pricing, Rates, Payments & Collections. 
3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using ORMB & OUAF Framwork. 
4. Technically good Skills in SQL, PL/SQL, Java / J2EE along with below skills 
  ORMB component development (Algorithms, Batches, business services, Scripting) in OUAF framework Development in ORMB -UI using Zones , Portals and java scripts. Understanding ORMB technical designs where ORMB entity and various components flow designs are mentioned. Perform unit testing by writing Junit script Developing interfaces using ORMB file framework / Bathes / Services layer considering performance impact Work with Customer technical team for Interface verification testing and addressing all data quality issue. Data Migration batches, component development. Writing queries for reporting. Fixing the ORMB bugs identified during UAT or internal testing with proper RCA. Supporting QA team during testing phase Participate in technical design. Working collaboratively with product team, customer technical team Exposure to Groovy Scripting and Python are preferable skills.

Career Level - IC3