At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary: This position is responsible for providing excellent customer service to patients, assisting healthcare providers in a clinic setting, and training & supervising a cohort of customer service agents.
Position Summary: This position is responsible for providing excellent customer service to patients, assisting healthcare providers in a clinic setting, and training & supervising a cohort of customer service agents.
Essential Job Functions: 1. Supervise Patient Care Assistants (PCAs) • Oversee daily activities of team to ensure efficient and effective care delivery. • Train, mentor, and provide performance feedback to team to maintain high standards of care. • Schedule shifts, ensuring appropriate coverage during busy periods. • Conduct regular performance evaluations and identify areas for improvement. 2. Coordinate Patient Flow • Ensure smooth and timely patient flow through the clinic, coordinating with medical providers to prioritize urgent cases. • Monitor wait times and address any bottlenecks in the office to maintain a positive patient experience. • Help resolve issues related to patient appointment scheduling or delays 3. Manage Documentation and Record Keeping • Ensure accurate and timely documentation of patient interactions, vital signs, and other relevant information. • Monitor the completion of patient charts and assist team with maintaining comprehensive, organized medical records. • Ensure adherence to HIPAA regulations and confidentiality standards. 4. Monitor Staff Performance and Provide Support • Address any conflicts or challenges within the team, fostering a collaborative and efficient work environment. • Be available to assist with difficult or emotionally charged patient situations. • Provide ongoing training to ensure the team remain informed about best practices and updates in orthopedic care. 5. Ensure Compliance with Medical and Legal Standards • Stay up to date with orthopedic best practices, regulatory changes, and medical guidelines. • Conduct regular audits to ensure that the team follows all relevant protocols and standards, including safety, infection control, and confidentiality policies. 6. Facilitate Communication Between Staff and Providers • Act as a liaison between physicians, orthopedic surgeons, and other clinical staff to ensure seamless care delivery. 7. Handle Administrative Duties • Assist with scheduling patient appointments and follow-ups in coordination with medical staff. • Monitor office budgets related to PCA staff, including overtime, and materials or supplies used. • Track key performance indicators (KPIs) for the PCA team to assess team performance and overall efficiency.
Qualifications: Qualifications: • Demonstrated success as a Patient Care Assistant • Excellent customer service • Professional written and verbal communication • Must present a kind and positive attitude • Proficient in basic computer skills • Commitment to team success as a function of personal achievement • Ability to train peers in new processes
Hours: Full-time (Mon-Friday)