About this opportunity:
Role involves end-to-end 2nd Level technical support for the issues arising in Managed Services Customers’ cellular network also require extended support to the Front Office in fault management issues and responsible for the next level of restoration!
What you will do:
Overall System Administration of Ericsson OSS-RC/ENM and multivendor EMS/NMS. Ericsson ENM/OSS exposure & hands-on experience is a must.Integration of Radio & Core Network Nodes with OSS.End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.Integration of Radio & Core Network Nodes with OSS. Perform release upgrades on live OSS Servers and roll-out. Trouble Ticket /Change Request handling as per SLA/WLA.Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults. To handle emergencies and on-call support (24X7).Solution Management for Customized Business Object – Templates / Reports. Co-ordination with GSDC/PDU/PLM. Coordination with external suppliers for 3PP Hardware Support.The skills you bring:
Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent. Experience level 2 to 5years in Ericsson Network Manager (ENM) in OSS domain.Hands on work experience on ENM product must require. Having good knowledge of Linux/SolarisShould be familiar with cloud environment
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Notice of Job Opportunity – Legal Notices for PERM
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: India (IN) || [[location_obj]]
Job details: Domain Support Specialist
Job Stage: Job Stage 4