Stanley Black & Decker

OTC Credit & Financial Services

Position Description

Position Title:             OTC Account Lead

Reports To:                 OTC Sr. Delivery Manager

Direct Reports:           N/A

Mission:

To ensure successful customer collections based on the assigned portfolio, and proper account management according to the GL Customer Account. In addition, the role supports the OTC Credit & Financial Services teams in this multi-functional role that includes: collection, reporting, special projects, escalated resolution, process improvement and training/coaching. 

Ensuring Accenture’s executions of 100% of the activities that are embodied in the Global Service Delivery Model,   align the execution based on the Service Level Agreements (SLA), Delegation of Authority (DOA) and Job Aids as defined in the role.

Position Duties:

Directly oversee and collect payments from national and/or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure.Maintain accuracy of the GL Customer Account and follow up the closing issues with our stakeholders, and escalate any necessary issues to the OTC Lead.Make direct customer contact to improve the working capital (WC) goals & objectives, and negotiate settlements while protecting company assets.Provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needsClosely follow blocked orders, resulting from Credit Checking guidelines, to allow orders to flow smoothly and without delay, and adhere to a 24 hour SLA.Maintain accurate and timely records for collection activity to allow for proper follow-up.Negotiate & recommend write-off requests (per DOA levels), credit memos, etc. to clear AR as warranted & work with others to bring timely resolution to long standing issues.Act as first line of defense for blocked orders to help support Credit Managers and make sound business decisions regarding their releaseFollow up, recommend and discuss action plans with Credit Management regarding adverse situations and help develop further plans of action & next stepsMonitor credit lines & perform credit reviews for customers using the Master Data base or other tools to properly assess risk and mitigate as needed.Exercise credit line authority per DOARelease Customer Orders daily based on the customer credit limitWork on various departmental projects within Credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performanceSupport any kind of finance report as is neededSupport the lead to promote a team work environment across all the OTC position.Improvement process participation as the operation needs.Being a Point of Contact for the Business Unit and Accenture that mediate any kind of dispute or clarification related to process or procedure.Validate the SLA results and create action plans to drive the solutions and improvements.Approve any changes proposed by Accenture, ensuring the alignments with the stakeholder of the operations (Finance – Local Controllers -  Operations, Pricing areas, Customers, Vendors. etc)Ensuring that Accenture follows the global process and procedure. (Example: DOA)Monitoring that Accenture follows the local and regulatory laws.Support any SBD projects and involve people accountable from Accenture.Give training needed to support Accenture to achieve with us the company targets. (Especially with new members of the Team).Escalate any issues as they appear that impact our company results and create action plans together to mitigate them.Give support to the Business Unit (Local Controllers - Finance – Operations – Commercial)Additional duties as required.

Secondary Activities

Monitor and perform training to the OTC Team as is needed.Work closely cross functionally with Sales, Supply Chain, Customer Service, DCs and others to bring resolution to open AR issues to improve DSO & WCTWork closely with customers to obtain documentation needed to make offsets within ERP system to resolve and close open aged balances

Qualifications:

Bachelor’s Degree in business, accounting or finance required or an AA degree with desired comparable experience of two to five years of accounting/receivable experienceSolid knowledge of various ERP systems and experience in manufacturing desiredMedium level - English languageComputer literacy a mustProficiency with MS Office and other software applicationsExcellent technical credit/collection knowledgeMulti-tasking and analytical skills criticalStrong organizational skillsAccounting exposure at least 2 yearsExcellent verbal & written communication & customer relations skillsAbility to problem solve is key to successAbility to think on one’s feet is neededStrong skills demonstrated to interact with different areas and stakeholders management.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.