Job Description :

About the Function:

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About the team:

The Order to Cash Administrator is responsible for ensuring the smooth operation of processes within the Order to Cash department. This includes managing staff and vendor accounts, processing payments, handling queries, onboarding new customers, and supporting indirect customers with co-op payments. The role also involves close collaboration with the banking team to resolve unidentified payments and daily administrative tasks related to order management and payment allocation.

Role Responsibilities: TE

The Order To Cash (OTC) Administrator will be responsible for:

Account Management

Manage staff accounts, ensuring timely updates and resolution of issues.Oversee vendor accounts, including accurate record maintenance and ensuring on time payments.Address and resolve queries related to accounts in a timely and professional manner.Complete all related administrative tasks related to accounts, including customer reviews and masterdata updates.

Customer Onboarding

Facilitate the onboarding process for new customers, ensuring all required documentation and information are reviewed and accurately captured.Collaborate with relevant teams to set up new customer accounts efficiently and as per policy and processes.

Co-op Payments for Indirect Customers

Process co-op payments for indirect customers, ensuring compliance with company policies and agreements.

Order Management

Release blocked orders for staff, ensuring they are processed within agreed timelines.

Payment Allocation and Query Management

Allocate payments accurately to the correct invoices.Investigate and resolve queries related to payments, escalating issues where necessary.

Banking and Unidentified Payments

Support the banking team daily to supply account numbers for unidentified payments to ensure timely processing of cash.Liaising with internal and external stakeholders as required.

Experience / skills required:

Min 2 years relevant experience in payments processing, data management, customer onboarding, etc.Speaks English fluentlyIntermediate financial knowledgeStrong interpersonal and communication skillsGood team player and has ability to work independentlyMUST have strong Excel skills requiredSAP knowledge is an advantagePays attention to detail

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

Worker Type :

Regular

Primary Location:

Waterfall

Additional Locations :

Job Posting Start Date :

2025-02-10