YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.\n\nWould you like to become part of the world's most international company in the world?\n\nA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.\n\nDo you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!\n\nYOUR TASKS\n\n\nRole purpose: Manage the OTC team effectively, including Credit Collection and Control, Query Handling and Billing Functions, in order to provide quality service to our customers while achieving timely customer payment in line with company targets.
\nProvide professional billing, query management, credit control, and debt collection services whilst maintaining good customer relations:
- Ensure timely and error-free issuing of invoices.
- Ensure timely follow-up of customers’ accounts and prompt payment of outstanding balances.
- Ensure Customer Queries are handled with speed and accuracy.
- Ensure we handle customer calls in line with agreed GOS and ACR targets.
- Regular customer visits to maintain good relationships\nOversee credit management to ensure timely debt collection and to manage DSO in line with Global / Regional standards as per Network Finance Manual calculation.\nPlan, organize, and direct an efficient/effective Query Handling Section to ensure that all queries are satisfactorily resolved within the agreed target time frame and standard.\nEnsure the finance processes comply with global/regional standards and, where there are deviations, these are adequately substantiated.\nSafeguard the integrity of the billing process to ensure complete capture of revenue.\nManage and ensure all receipts are handled on time & accurately so as to meet regional targets.\nWork with the regional office to roll out global/regional programs.
\nDevelop a culture of quality, service excellence (for internal customers), flexibility, and cost consciousness.\nIdentify training needs and career development opportunities to motivate and drive a high-performance team.\nDevelop KPIs with team members and monitor individual performance.
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YOUR PROFILE\n\n\n10 years relevant experience with 3 years in a managerial role, preferably in the logistics/transportation industry or multinational companies\nDegree in Accounting / Finance\nProfessional Accountancy qualification (CPA or equivalent)\nLanguage Requirements: English Fluent (written and spoken)\n\n\n\nOUR OFFER\n\n\nMultifarious benefit programs.\nStrong career support & lots of opportunities in an international environment.\nTraining: both online and offline with Global DHL Standards.\nCoaching & Feedback culture allows you to advance further in short-term and long-term development goals.\nWorking together based on DHL values of “Respect and Results”.\nDiverse engagement activities under “Best Day Everyday” – our Health & Well-being program.\nEmployee hobby clubs, sports championships.\n\n\nDo you see a personal challenge in these versatile and responsible tasks? Then apply now!\n\nWe look forward to receiving your application!\n