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Inviting applications for the role of Process Developer, OTC Deductions
We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Responsibilities
• Manage the OTC collections portfolio and maintain strong customer relations.
• Collection on past due invoices invalid deductions on allocated portfolios via email, phone calls etc.
• Sending reminders and follow up as per client aligned collection strategy.
• Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
• Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing dispute team to help them resolve the dispute.
• Extract invoice level details from customer portal and other available sources to capture invoice level details.
• Analysis customer behavior and trend to manage portfolio well and to seek required support.
• Candidate would be responsible for managing high volume accounts per month.
• Perform regular reconciliations of general ledger accounts to ensure accuracy and completeness.
• Investigate and resolve discrepancies between general ledger accounts and subsidiary ledgers.
• Prepare and review reconciliation reports, ensuring they are accurate and timely.
• Coordinate with other departments to gather necessary information for reconciliation and resolve any issues.
• Assist in month-end and year-end closing processes by preparing necessary journal entries and ensuring all reconciliations are completed.
• Ensure compliance with accounting policies, procedures, and regulatory requirements.
• Provide support during internal and external audits by preparing required documentation and responding to auditor inquiries.
• Recommend improvements to reconciliation processes and internal controls.
• Maintain all relevant systems and tables with valid information.
• Must demonstrate a high level of self-motivation, energy, and flexibility.
• Research any full open invoices which customers have disputed.
• Support team priorities and initiatives and effectively manage workload.
• Assist in SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.
• Making the accounting process controls established through the internal policies.
• Ensure Key Metric’s are met, and service is delivered to end users as expected.
• Daily usage of client’s tools for the assigned activities.
Qualifications we seek in you
Minimum Qualifications
• B. Com Graduate or equivalent experience.
• Prior relevant work experience.
• Detail oriented.
• Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.
• Must have strong analytical and decision-making skills.
• Proficient in using the MS Office package especially with MS Excel (some hands-on Experience), PowerPoint, Outlook
• Excellent communication presentation skills
• Relevant OTC domain experience SAP with Reconciliation
Preferred Qualifications
• Relevant OTC domain experience SAP with Reconciliation
• Experience with international process transition would be an added advantage.
What we offer?
• Attractive salary and benefits such as Medical Aid
• Work in a multicultural environment
• Various trainings (technical soft skills)
• Development opportunities in a growing multinational company

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.