The Order to Cash Collections Supervisor is a leadership role within the team, responsible for overseeing and guiding the collections activities for a designated portfolio of accounts receivable. The role involves supervising a team of collections specialists, ensuring timely and effective collections, and collaborating with cross-functional teams to optimize cash flow and customer relationships. The Order to Cash Collections Supervisor plays a crucial part in maintaining the financial health of the organization through efficient receivables management.

Key Responsibilities:

Team Leadership:

Provide leadership and guidance to a team of collections specialists, ensuring that collections activities are carried out effectively and in alignment with company policies and objectives.

Motivate, coach, and develop team members to achieve performance targets, professional growth, and operational excellence.

Collections Management:

Oversee the collections process, monitor aged receivables, and implement strategies to ensure timely and successful resolution of outstanding invoices.

Review and analyze collection efforts, identifying trends, challenges, and opportunities for process improvement.

Approve and coordinate collection strategies, negotiations, and escalation procedures as required.

Customer Engagement:

Collaborate with Sales, Customer Service, and other relevant departments to address customer inquiries, disputes, and concerns related to invoicing and collections.

Cultivate and maintain positive relationships with key customers, ensuring open communication and effective dispute resolution.

Reporting and Analysis:

Prepare and present regular reports on collections activities, aging reports, and key performance indicators to senior management.

Analyze data to provide insights into collections trends, customer behaviors, and areas for improvement.

Process Enhancement:

Lead and contribute to continuous improvement initiatives to streamline and optimize order-to-cash processes, enhancing collections efficiency and effectiveness.

Implement best practices and develop strategies to enhance collections outcomes.

Training and Development:

Identify training needs within the collections team and coordinate training programs to enhance skills, knowledge, and overall performance.

Provide ongoing support and mentorship to team members.

Compliance and Documentation:

Ensure compliance with internal policies, financial regulations, and legal requirements related to collections and data management.

Maintain accurate and up-to-date records of collection activities, communications, and payment agreements.

Qualifications and Skills:

Bachelor's degree in finance, accounting, business administration, or related field.

3-5 years of progressive experience in collections, credit management, or related financial roles, with 3-5 years in a supervisory capacity.

Strong understanding of order-to-cash processes, collections strategies, and credit risk assessment.

Strong stakeholder management experience

Excellent leadership, communication, and interpersonal skills.

Proficiency in financial analysis, reporting, and data interpretation.

Knowledge of compliance regulations and a commitment to upholding them.

Experience with financial systems and software applications.

Detail-oriented with strong organizational and time management skills.

Proven problem-solving abilities and a proactive approach to issue resolution.

Collaborative team player with the ability to work effectively across departments.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive health and wellness benefits package.

Opportunities for professional growth and development.

Dynamic and collaborative work environment.