**Job Purpose** The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals. **Essential Functions** + Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell, (70%) + Initiate and obtain sales through lead lists while meeting productivity metrics + Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell + Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems + Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing + Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%) + Maintain, track, change, and input leads through SalesForce.com (10%) + Take direction from upper management and complete administrative duties (5%) + Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%) **Education** + Four years of High School or equivalent **Experience** + 0 to 2 years of experience + Prior experience in sales or marketing highly preferred + Prior experience in telecommunications preferred + Prior experience in a call center preferred + Strong organizational and time management skills preferred **Special Knowledge, Skills, and Abilities** + Excellent oral, written, and interpersonal communication skills necessary + Knowledge of Microsoft programs and applications + Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals + Proficient problem solving and analytical skills + Demonstrated success working in a sales environment **Supervisory Responsibilities** No Supervisory Responsibility Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran