The Outlet Manager is responsible for overseeing the daily operations of the assigned restaurant or bar, ensuring exceptional guest experiences, maintaining service standards, and optimizing revenue. This role involves leading and motivating the team, managing budgets, and ensuring compliance with health and safety regulations.

\nKey Responsibilities:\nGuest Experience & Service Excellence:\n\n\n

Ensure a luxury dining experience that aligns with Waldorf Astoria brand standards.

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Maintain high service quality and consistency in guest interactions.

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Address guest concerns promptly, ensuring satisfaction and repeat business.

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Monitor and enhance customer feedback mechanisms.

\n\n\nOperational Management:\n\n\n

Oversee daily operations of the outlet, ensuring smooth service flow.

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Develop and implement service procedures to improve efficiency.

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Coordinate with the kitchen and other departments to ensure seamless operations.

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Ensure adherence to hygiene, safety, and health regulations.

\n\n\nTeam Leadership & Development:\n\n\n

Lead, train, and motivate the service team to deliver exceptional service.

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Conduct regular training sessions to enhance product knowledge and service skills.

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Manage team schedules, performance evaluations, and disciplinary actions.

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Foster a positive and professional work environment.

\n\n\nFinancial Management & Revenue Optimization:\n\n\n

Monitor outlet performance and achieve revenue targets.

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Implement upselling and promotional strategies to maximize revenue.

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Manage costs, including labor, food, and beverage, to maintain profitability.

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Prepare financial reports and forecasts for the outlet.

\n\n\nInventory & Supplier Management:\n\n\n

Monitor stock levels and place orders as needed.

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Ensure proper handling, storage, and rotation of products.

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Maintain strong relationships with suppliers to ensure quality and cost efficiency.

\n\nQualifications & Skills:\n\n\n

Education: Diploma or degree in Hospitality Management or related field.

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Experience: Minimum 3–5 years in a similar role within a luxury hotel or fine dining establishment.

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Skills: Leadership, problem-solving, strong communication, and financial acumen.

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Knowledge: Familiarity with food and beverage trends, health and safety regulations, and POS systems.

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Language: Proficiency in English; additional languages are an advantage.

\n\n\nBenefits:\n\n\n

Competitive salary and benefits package.

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Opportunities for career growth within Waldorf Astoria and Hilton.

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Living and working in an exclusive island resort environment.

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