Overview of the role

We are looking for a passionate individual who will be responsible for making guests happy and feel at home every time that they come in, by providing courtesy and friendliness in line with the Hotel’s quality standard of satisfaction.

 

Key accountabilities

To greet the guest in proper manner, to seat them and bid them farewell as they leave. To coordinate with the service staff of the outlet whether it be answering the phone, holding the table napkins or helping with the set-up. Assists the Captain Waiter in recommending and taking order from the guest, follows up and ensures that this is carried out to the last detail. To be able to coordinate their actions with the Kitchen and Bar staffs To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

 

General Requirements

College graduate with at least 1 year work experience in a hotel setup Ability to work in a fast-paced work environment Efficiency in both oral and written communication skills

 

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.

 

 

 

About The Peninsula Manila

Set in the vibrant central business district of Makati City, The Peninsula Manila has set the benchmark for luxury and sophistication in The Philippines for more than four decades. Affectionately known among locals as the ‘Jewel in the Capital’s Crown,’ the hotel provides a haven of luxury and elegance for discerning guests.