We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 The Assistant General Manager will oversee all daily operations of the food and beverage outlets, ensuring exceptional service and high-quality standards are met consistently while maintaining a strong team environment. This role will involve managing staff, resolving guest issues, maintaining inventory, and ensuring compliance with all health and safety regulations. The Assistant General Manager will act as the right hand to the Senior Assistant General Manager, Outlet(s) General Manager, and Director of F&B, taking on additional responsibilities and leadership tasks as needed.

Essential Functions

Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Chips Sports Pub, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&BUse proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.Assist the Senior AGM and General Manager with any functions within the restaurants and banquet functions as neededManage the restaurant from the arrival to the completion of the experience to ensure positive guest retentionResponsible for the daily function of the restaurant operationsOpen and close shifts in accordance with the managers’ checklistConduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc. Ensure team is in proper uniform/approved attireRotate server stations in a fair mannerSolve issues such as call outs or any other daily issues that should arise with team membersRemain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experienceEnsure that scheduled functions are complete and are set up accuratelyRespond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfactionFind solutions to guest issues such as quality of food and service, long wait times, etc.Ensure guest privacy and security by correctly following hotel proceduresAttempt to limit problems and liability related to customers' drinking by following TIPS practicesEnsure team members are aware of all applicable laws regarding alcoholic beveragesMonitor beverage staff to ensure proper portion control and maintain low beverage costFollow SafeStaff sanitary compliance throughout all areasMonitor payroll hours and the flow of business, making cuts appropriately as to not negatively affect the level of serviceEnsure daily side work has been completed prior to staff leavingCommunicate any issues with managers and the next shiftCreate a positive atmosphere for guest relations and teamworkAssist in maintaining a motivated, interactive, positive teamMaintain professionalism with all team members, managers, and guestsEnsure team members are treated fairly and equitably; prioritize team member retentionTrain, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource’s assistanceStrive daily to improve service skills with all team members within the departmentEnsure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approachMonitor and track team member performance to ensure a “whole picture” review sessionMaintain a professional working relationship and promote open lines of communication with all Luminary Hotel management and team membersCommunicate and maintain positive inter-departmental relationsAssist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Director of Food & Beverage when requiredReview staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being metReview all F&B team members’ hours worked for payroll compilation and submit to accounting on a timely basisControl costs by conducting daily/monthly par checks and inventory to review portion control and reduce wasteAssist General Manager with Month End Inventory as well as any other any other inventory requests as directed by General Manager or Director of F&BWork with Senior AGM to maintain required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting weekly/monthly inventories on a timely basis. Maintain and monitor “Lost and Found” procedures and policies according to standardsResponsible for sales and profit in the areaComply at all times with Hotel's standards and regulations to encourage safe and efficient hotel operationsRespond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily availableMaintain compliance with Hotel core valuesMaintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly scheduleCover Senior AGM & General Manager shifts on their days offMaintain high standards of personal appearance and grooming which includes wearing proper professional attireAttend meetings as necessary

Hotel Performance

Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors

Education & Experience

Previous experience in a food and beverage management role2 years degree or higher preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to effectively present information to individuals or groupsProficient with Microsoft Office programs a must, Marriott systems a plus

Physical Demands

Ability to sit or stand for extended periods of timeAbility to communicate clearlyAbility to lift, bend, and carry 25 lbs.Ability to climb stairsCorrected vision to normal rangeAbility to drive/transport self and othersAbility to travel on occasion for meetingsAbility to work long hours as needed

Mental Demands

Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits:

Full-time Associate Benefits

Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

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Part-time Associate Benefits

All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.