Description

Outreach and Project Support Specialist 

Customer Care Services & Program Implementation 

 

Location: Massachusetts (Hybrid – Home Office with Local Travel) 

This position requires travel across Massachusetts, Connecticut, Southern New Hampshire, Southern Maine, Rhode Island 

 

 

ICF is seeking an Outreach and Project Support Specialist to support our mid-stream electrification initiatives for a consortium of five New England markets: Massachusetts, Connecticut, New Hampshire, Maine, and Rhode Island. The chosen individual will spearhead the strategy, development, and management of residential midstream program offerings in these states. 

 

To support our growth, we are seeking candidates with a strong interest in residential energy efficiency programs, focused on electrification through the implementation of heat pump technologies. 

In this role, you will oversee the organization and evaluation of program documents, maintain communications with key stakeholders and team members, particularly within the distributor and retailer sectors, and coordinate with a team of energy efficiency experts. This includes managing a pipeline of new and existing participants and trade allies to ensure our programs meet participation goals. 

 

What you will be doing:   

 

Oversee program document organization and evaluation 

Maintain communications with key stakeholders and team members 

Manage a pipeline of new and existing participants 

Ensure program participation goals are met 

Outreach to new and existing service providers 

Train service providers on participation requirements 

Track and report outreach outcomes 

Conduct market research 

Facilitate communication and coordination across a Trade Ally/Service Provider network in Massachusetts, Connecticut, New Hampshire, Maine, and Rhode Island 

 

Other Responsibilities: 

Develop and maintain relationships and partnerships with major local and national and regional distributors, suppliers, and 

manufacturers to support their participation in the programs 

Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program 

awareness and adoption 

Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to 

receive feedback on their experience with the program 

Support the marketing and promotional messaging and contribute to the merchandising activities for energy efficient products with 

key utility contracts 

Demonstrate effective task prioritization and deadline/deliverable management skills 

 

What we need you to have (minimum qualifications):   

 

A bachelor’s degree or equivalent experience 

2+ years of MS Office Applications (Word, PowerPoint, Outlook, Excel) experience 

Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check 

 

 

What we would like you to have:   

 

Outstanding skills in the following areas: organization, flexibility, financial and time management, analysis, stakeholder collaboration and outreach, marketing planning and execution, event management, written and verbal communications, as well as exceptional interpersonal skills 

2+ years of experience managing successful energy efficiency opportunities, with specific expertise in one of the following: HVAC contractors, distributors, commercial real estate, federal government, or retail customers. 

Experienced in mechanical equipment and lighting distribution and sales 

Working knowledge of demand side management (DSM) programs 

Experience with midstream and upstream energy efficiency programs 

Ability to manage multiple time-sensitive priorities without diminished effectiveness 

Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude both in person and in virtual collaboration settings 

Strong adaptability and project prioritization skills 

Demonstrated experience with business development, outside sales, and/or customer services 

Highly organized and customer service oriented 

Strong communication skills 

 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$37,667.00 - $64,034.00

Massachusetts Remote Office (MA99)