At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Job Summary:** The Laboratory Support Services Supervisor is responsible for the day-to-day supervision and oversight of the laboratory operation and personnel performing testing and reporting test reports. The Lab Supervisor assists the leadership team with operational and administrative functions that facilitates excellent patient care, maintain laboratory functions, and ensures policies and procedures are feasible by making compliance is a key priority. **Essential Functions:** + Hires and assist with onboarding top talent to create a work environment of diversity, professional growth, and continuous development + Evaluates the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently + Ensures that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly + Participates in committees, task forces, and improvement teams as defined + Ensures all changes within the laboratory are sufficiently validated before implementation + Other duties as assigned **Education:** + Associates Degree in Medical Technology or a related Science (required) **Certifications:** + Phlebotomy Certification (preferred, not required) **Experience:** + 5 years of experience in a clinical laboratory setting (required) + 3 years phlebotomy experience (required) + Previous experience in a leadership position in a customer service environment (preferred, not required) + Experience with EKG (preferred, not required) **Skills & Abilities:** + Demonstrates leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, and decision making + Possesses extensive knowledge of clinical practice or function and a thorough understanding of the organization and work environment Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com