Outreach Liaison    

Position Summary:

The Regional Outreach Liaison serves as the primary connection between Kootenai Health and referring providers within a designated geographical area. This role is responsible for developing and maintaining long-term relationships with physicians, healthcare providers, and other clinical customers to ensure the effective utilization of Kootenai Health services. Liaisons positively and professionally represent Kootenai Health, its programs, and medical staff to contribute to Kootenai Health’s reputation and market position. The position supports administrative and service line leadership by implementing strategies that drive referral volume, enhance service delivery, and expand market presence.

Responsibilities:

Builds and sustains strong professional relationships with referring providers, including physicians, urgent care facilities, critical access hospitals, medical specialty groups, and other clinical entities Serves as the primary point of contact for referring offices, coordinating the resolution of issues, and ensuring the satisfaction of referral sources Conducts face-to-face visits, phone calls, and presentations to communicate Kootenai Health’s capabilities, services, and specialty offerings Develops and executes outreach strategies to increase referral volumes, retain existing referral sources, and identify new business opportunities Works closely with the Strategy & Business Development Team to discuss market trends, identify challenges, and implement solutions to streamline the referral process Engages with regional leadership to support the organization’s goals and contributes to the overall growth strategy Collaborates with clinical, department, and service line leaders to address and resolve referring provider concerns Gathers and shares market intelligence to inform planning and strategy development Participates in the development and execution of specialty service line marketing plans to enhance referral networks and expand the clinic’s geographic reach Maintains accurate call logs, visit notes, and referral data as instructed by Outreach leadership Assists in the preparation of sales and business development reports, and present findings during leadership meetings Ensures compliance with company policies, confidentiality standards, and all relevant regulations Serves as a Kootenai Health brand ambassador out in the region Educates Kootenai Clinic providers and leadership on collaborative outreach best practices Spends majority of time traveling within the assigned territory Relies on experience and judgment to plan and accomplish goals Regular and predictable attendance is an essential job function Performs other related duties as assigned Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications:

Bachelor’s degree in business, marketing, healthcare, or a related field required Minimum 3 years’ experience in a business development, medical sales, or physician relations role Successful experience meeting performance quotas/goals/targets; proven ability to exceed goals and quotas Excellent communication, analytical, and problem-solving skills Ability to work with complex information and present it in a clear, concise manner Strong organizational skills, with the ability to manage multiple priorities and meet tight deadlines Valid driver’s license and ability to be insured to operate company vehicles OR dependable vehicle for transportation and driving record acceptable to risk management Ability and willingness to travel as required to meet with providers in the designated territory

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent. Competitive salaries with night, weekend, and PRN shift differentials An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching Employees receive discounts at The Wellness Bar, PEAK Fitness, and more Robust and interactive employee referral program And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today! Please reach out to Julie at JPickup@kh.org. You can also contact the HR Front Desk at 208-625-4620 or email careers@kh.org  with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.