Job Title: Outreach Specialist
Job Description

This position is responsible for facilitating enrollment in Qualified Health Plans (QHP), insurance affordability programs, and other public service assistance programs at designated locations in the KIPDA region.

ResponsibilitiesParticipate in training and certification activities to gain an understanding of all facets of outreach benefits.Independently schedule and conduct enrollment assistance at designated locations.Provide assistance to persons as they enroll or enter information into the outreach benefits self-service portal.Track the status of pending applications and upload customer documents.Submit documentation for Manual ID Verification for customers unable to verify their identity through Experian.Provide information and services in a fair, accurate, and impartial manner.Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served, including individuals with limited English proficiency, using available tools such as fact sheets, Language Line, and functions for individuals with disabilities.Respond to customer inquiries by confirming understanding of each inquiry; gathering and researching information; assembling and providing information; and verifying the customer understands the information and answer.Generate and submit weekly reports of required data, including but not limited to, numbers of applications, enrollments, and renewals, demographics of persons served, hours worked on-site and for enrollment assistance, numbers and types of referrals sent and received, number of appointments, and individuals assisted.Essential SkillsKnowledge of community resources.Knowledge of the Affordable Care Act.Skill in use of computers and applicable applications.Skill in the preparation of detailed reports and plans.Strong interpersonal and customer service skills.Ability to present information to various populations in an appropriate manner.Ability to establish and maintain effective working relationships with coworkers, clients, family members, and professional staff.Ability to prioritize work, meet deadlines, schedule and keep appointments.Ability to keep accurate records.Ability to maintain composure under stressful situations.Ability to work independently.Additional Skills & QualificationsSocial service experience.Social work experience.Human service experience.Community outreach experience.Planning and organizational skills.MUST LIVE IN TREMBLE, HENRY, or CARROLL COUNTY IN KY.MUST HAVE CAR INSURANCE.Work Environment

This position offers 8.5 paid holidays and 5 days of PTO, or 1 day of PTO earned for every 30 days worked totaling up to 5 days. You will be working with customers directly, providing support and data entry, and using Microsoft Office. The role requires travel within designated locations and an environment that values accuracy, cultural sensitivity, and strong customer service.

Pay and Benefits

The pay range for this position is $20.52 - $20.52/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Feb 20, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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