As an Outside Catering Manager at Waldorf Astoria Kuwait, you will embody the Waldorf Astoria Hotels Service Delivery Standards by actively understanding, supporting, and participating in all aspects of service excellence. Consistent attendance, in alignment with the standards—which may be periodically updated—is critical to excelling in this role. You will be responsible for securing and finalizing local catering and social events, ensuring seamless handover to the operations team for flawless execution. Your primary focus will be to achieve and exceed catering revenue targets by proactively upselling and maximizing each business opportunity.

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In this role, you will implement the brand’s service strategy and initiatives throughout the sales process, fostering customer loyalty by delivering exceptional service at every touchpoint. You will act as the key liaison between clients and the hotel, coordinating with various departments to ensure the successful planning and execution of off-site events. By effectively negotiating prices and services, you will maximize revenue while controlling expenses, supported by accurate forecasting. Ultimately, your success will be measured by the flawless execution of events, customer satisfaction, and the ability to cultivate long-term loyalty, ensuring repeat business with the hotel and company.
What will I be doing?

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As an Outside Catering Manager, you are responsible for performing the following tasks to the highest standards:

\n\nManages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution\nRepresents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors\nProvides support to Sr. Catering Managers and Director of Catering in planning and on site execution of large events\nAssists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space\nDirectly assists customers as necessary, which may require moving of up to 20lbs\nAudits customer checks and department charges and files to ensure accuracy\nSupervises staff in creation and distribution of accurate written materials\nEnsures that contracts, menus, letters and reports are completed according to Hilton standards and policies\nRe-book functions and follow-up with customers by sending a thank you\nCompiles Food and Beverage post event report\n

What are we looking for?

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An Outside Catering Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nStrong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations\nStrong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges\nExcellent selling capabilities and the ability and desire to coach selling techniques to Team Members\nExcellent organisational and planning skills\nExperience in a similar role with a proven track record\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nKnowledge of local market\nKnowledge of hospitality\nPassion for sales and for achieving targets and objectives\nDegree-level qualification in a relevant field would be advantageous\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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