The Outside Sales and Design Consultant is an experienced sales professional who excels in delivering exceptional service, custom designs, and organizational solutions for homes. They design and sell a full range of custom spaces including premium solutions, Elfa systems, and general merchandise through in-home appointments. They manage and coordinate all project phases from consultation and design to installation and organizing. Their primary responsibility is to create a seamless customer experience, build repeat clientele, generate referrals, and develop new leads in addition to those provided by TCS. This role is part of the Custom Spaces Outside Sales and Design team for the local market. It is a full-time, exempt position with a competitive commission-based compensation structure, with earnings tied directly to individual sales performance.
What We Stand For 
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
Consistently meets or exceeds personal sales goals, lead to sold conversion and positive customer net promotor surveysInspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a homeAbility to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional mannerAccountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and othersDevelops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the storeBuilds relationships within the local community by connecting with interior designers, home builders, realtors, and other industry professionals to support business growthCollaborates, partners and maintains consistent communication with key stakeholders, including customers, CDT, Installation, Stores, and Corporate to seamlessly complete projects from inquiry to installationRemains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installationProficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to installationProvides consistent feedback and observations to Store Leadership, Outside Sales Market Manager, on sales, service and process areas of opportunity and celebrationArrives promptly to all scheduled appointments and work assignments, and attends installations as needed to ensure a positive customer experience and identify referral opportunitiesMaintains discretion related to all confidential/sensitive company and customer information
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
Rewarding pay to recognize the value you bring to the team. $35,000 base salary, upwards of $120,000 total take home pay with uncapped commission.Competitive health, dental, and vision plans to keep you and your loved ones well.401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.Unique "1equals3" website for easy access to your benefits information and company updates.We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.For our full-time associates, we offer even more:
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support programWork-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Experience and Skills Required
College degree preferred2-5 years of outside sales experience preferred; experience with custom spaces or custom closets a plusProven track record of exceeding sales goals with a strong drive for continual successSelf-starter who is organized, creative, solutions-oriented, and able to manage time, appointments, and projects efficientlyKnowledge of design principles and trends in custom spaces, interior design, fashion, and retail industriesStrong relationship-building skills with the ability to connect with local interior designers, realtors, home builders, and other community partnersCommitment to delivering exceptional customer experiences and closing projects through a consultative, customer-centered approachProfessional appearance and demeanor, with the ability to communicate clearly and effectively at all levels both verbally and in writingFlexible and positive attitude, with the ability to prioritize high-value tasks and adapt quickly to shifting prioritiesProficiency in Microsoft Outlook, Word, and Excel; Salesforce; design tools; and Windows-based systems, with strong overall technical skillsReliable transportation for customer appointments within a travel radius of up to 100 miles; must maintain valid automobile insurance and meet applicable state inspection standardsAbility to pass a Motor Vehicle Records report and criminal background checkAbility to work outside the store in accordance with the Company’s Telecommuting PolicyWillingness to work a flexible schedule, including evenings, weekends, and additional hours as needed to meet customer and business demandsAbility to work within and exemplify The Container Store brand which we describe as fun, authentic, and team-focusedMust be at least 18 years of age
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the
Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
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